Our Services
Our services are built around three core pillars: Commercial Strategy, Enterprise Design & Delivery and Discovery & Insights. We provide end-to-end support; from analysing the current state and identifying challenges to guiding the transition to an ideal future state with tailored solutions.
Commercial Strategy
Procurement
Enterprise Design & Delivery
Discovery & Insights
Commercial Strategy
Our Commercial Strategy pillar encompasses services such as strategic sourcing, transition planning, complex transactions and dispute resolution. Our collaborative approach empowers clients to navigate the complex commercial landscape, create future-proofed commercial strategies and drive transformative change within their organisations.
Complex Transactions and Sourcing Strategy
Supporting businesses with complex transactions such as JV agreements, first-time outsource of IT, BPO or other sourcing arrangements (SI, Network, SIAM, etc.).
Transition Planning
Providing commercial strategy to support a step change approach to either partially in-source services or to enhance service levels (SLAs) and experience service levels (XLAs).
Dispute Resolution
Resolving contractual disputes between Clients and large outsource providers.
Procurement
Contract Development
We provide a comprehensive step by step guide on how to construct contracts, to how to ensure they will be used as the commercial and operational guide – and not “just put in the drawer”.
Category Management
We work with our clients supporting them though key phases of Plan, Buy and Manage of the chosen category, enabling them to focus on where efforts will realise the most value for the organisation.
Supplier Relationship Management
We enable clients to categorise, segment and manage their suppliers in accordance with the criticality and value to their business. Not all suppliers are equal but dealing with them in a proportionate and consistent way is.
Enterprise Design & Delivery
Our Enterprise Design and Delivery pillar provides comprehensive solutions to enhance operational efficiency and organizational effectiveness. This includes services such as target operating model development, enterprise service management, and enterprise service design. By aligning organizational structures, processes, and technology, we help clients achieve their strategic goals and adapt to changing market demands.
Our capability spans design, implementation and run services that are tailored to our clients.
Target Operating Model
Providing high-level and low-level strategic operating model design for technology delivery, focusing on key capabilities and processes so that the delivery model supports the business objectives.
SIAM / Service Management
Assessing, designing and implementing Service Integration and management functions based on ITIL 3 or ITIL 4 practices and processes aligned to the maturity and sourcing preferences of the business.
Business Services and Service Catalogue
Creating suitable service taxonomy and catalogues to support the demand to delivery process.
Discovery & Insights
Dedicated to harnessing the power of data and analytics, our Discovery and Insights pillar provides services such as Data Collection, Analysis, and Scenario Modelling. Leveraging advanced analytics techniques and cutting-edge technology, we empower organizations to uncover hidden patterns, anticipate trends, and identify opportunities for optimisation and innovation.
Data Collection
Collect company information through data entry and surveys to categorise and dashboard key data points in an easily understandable format.
Data Insights
Provide valuable data insights regarding people, property, technology and business. These insights will show rationalisation opportunities as well as a real vs target state to drive change.
Data Modelling and Scenario Analysis
Lifecycle works with clients to assess data models, identify improvements, and deliver actionable insights through scenario analysis and strategic modelling.